Frequently Asked Questions
Everything you need to know about shopping at Forever 21.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your Forever 21 account.
What is your return policy?
We accept returns within 30 days of the ship date for most items. Items must be unworn, unwashed, and have original tags attached. Please note that final sale items are not eligible for return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I determine my size?
We provide a comprehensive size guide on each product page to help you find the perfect fit. Measurements are provided for tops, bottoms, dresses, and shoes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are generally unable to make changes or cancellations. Please double-check your details before confirming.